Live Chat

Strike up a conversation

Reach your customers, instantly via web and mobile.
Engage Your Customers

Benefits Of Live Chat

If you start a chat with a customer, that customer is three times more likely to purchase.
Engage your customers and find the ideal moment to start that chat proactively by tracking them with Chat.
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Pre-chat form

  • Collect contact information from visitors before a chat session. This information help you develop a plan of action and prioritize customer interactions.

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Triggers

  • Behavior-based and targeted messages can help you reach customers. For instance, help customers complete a transaction by automatically starting a chat.

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Offline forms

Customers from around the world can visit your website at any time. With offline Forms available on your website, customers are able to contact you 24/7.

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File Sending

    • A visual aid, whether it’s a product guide, a screenshot, or an animated GIF, can sometimes solve a problem in seconds. Send any file to a customer to shed some light on the situation.

Make Yourself Available

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
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This is their moment

Anticipate customer questions and offer help when and where, they need it most with chat.

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Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

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Less wait, more happy

Agents helps customers in less time, which means happier customers more of the time.

Monitor in real time

Manage your support in real time with Monitor. View actionable data on chat volume, visitor experience, and agent performance.

Go down in History

Keep track of all past chat conversations and browse by date, department, agent, visitor or even a specific tag.